Support

We read every message.

Common questions

How do I restore my purchases?

Open the Shop, go to the Pro tab, and tap Restore Purchases. Your Pro upgrade is tied to your Apple Account and comes back on any device signed in to it. Coin packs are consumable: they are added to your balance when bought and are not restored.

I bought coins or Pro but nothing happened.

Purchases are handled by Apple and usually arrive within a few seconds. If a charge went through but the reward did not appear, force-quit and reopen the game (it finishes any pending purchase on launch), then try Restore Purchases. If it still hasn’t arrived, email us with the date and the item.

How do I turn off the music or sound effects?

Tap the gear on the start screen, or pause during a run, and toggle Music and SFX. Your choice is saved.

How do I reset my progress?

Progress is stored only on your device. Deleting the app removes it. (Restoring Pro afterwards brings the Pro upgrade back.)

Ads and tracking

Kickflip Rush is free and shows occasional ads. You can decline ad tracking when asked, or later in iOS Settings › Privacy & Security › Tracking — the game still works and still shows ads, just less personalised ones. See our Privacy Policy.